you to get your S7 back on track
Here's a list of the most common S7 issues and how to resolve them.
PROBLEM : Audio distorted or crackling
Quite a few people have run into an issue with the Galaxy S7 emitting distorted audio or crackling
sounds. Usually this relates to the speaker, but sometimes it might be noticeable with earphones or
headphones, too. There are a few different things you can try.
SOLUTIONS :
- Take a close look at the speaker grille to make sure there’s no dust or debris inside. Clean it gently and carefully.
- Open up Settings > Sounds and vibration and scroll down to Sound quality and effects at the bottom. Most of these sound effects are just for earphones or headphones. Some people report success in eliminating crackle by switchingUHQ Upscaler on and off again. It’s also worth tapping Adapt sound to personalize your S7 audio.
PROBLEM: ANNOYING SAMSUNG’S AUTOCORRECT :
If the S7 is your first Samsung phone, then you might not like the default autocorrect settings. It can be frustrating when you’re typing and it suggests bizarre words or makes automatic insertions that you may not notice until after you hit send. To prevent further embarrassment, you have a few options.
SOLUTIONS:
- Go to Settings > Language and input > Samsung keyboard and you’ll find a range of options housed under Smart typing. The main one you probably want to turn off is Auto replace.
- The predictive text should learn what words you use the more you type, but keep in mind that you can easily get rid of irritating suggestions that keep popping up. To do so, tap and hold on them, then tap OK to remove them from your list of learned words.
- You could always download and install an alternative keyboard from the Google Play Store. You can change the keyboard in Settings > Language and input > Default keyboard.
PROBLEM: WI-FI WON’T CONNECT OR KEEPS DISCONNECTING
We often see Wi-Fi problems cropping up with new phones. There are plenty of potential reasons
why your S7 refuses to connect to Wi-Fi, or drops the connection intermittently.
SOLUTIONS:
- Some people have found that their Wi-Fi connection problem is actually related to the Bluetooth function on the S7. Try pulling down the notification shade and toggle Bluetooth off. Does Wi-Fi work better now?
- It may also be worth switching to a 5GHz Wi-Fi connection, if you have the option, because the Bluetooth problem only impacts 2.4GHz.
- Others have found that disabling apps that use your location in the background can help.
- Samsung has supposedly released fixes for some Wi-Fi problems, so take a look in Settings > About device and make sure that you have the latest update.
- Turn it off and on again. Try switching off your S7 by holding the Power button down and choosing Power off. You should also turn the router off and back on again.
- Pull down the notification shade and tap and hold on Wi-Fi or go to Settings > Wi-Fi. Find the problematic network, and tap and hold on it, then select Forget network. Turn Wi-Fi off and on again, and try setting up the connection afresh.
- You could also try resetting all your network settings. You will need to set these up again for every network you connect to. Go to Settings > Backup and reset > Reset network settings > Reset Settings.
- Take a look in Settings > Wi-Fi and tap More in the upper-right corner, then tap on Smart network switch, and make sure that it’s off.
- If your problem is with disconnecting, go to Settings > Wi-Fi > More, and make sure that Keep Wi-Fi on during sleep is set to Always.
- It’s worth trying a wipe of the cache partition. Turn the S7 off by holding the Power button and selecting Power off. Hold the Power, Volume up, and Home buttons together. When you see the Samsung logo, you can let go of Power, but wait until you see the Android logo to release the other two. You should see the recovery menu. Use Volume down to highlight wipe cache partition and then Power to select it. Once it’s done, press Power and select reboot system now.
- Take a look on the website for your router manufacturer to see if there are any available firmware updates.
- You may be trying to use a crowded channel. The free Wifi Analyzer app helps you to check how crowded the channels are. Refer to your router manufacturer or ISP for instructions on changing channels.
- Make sure that you aren’t using MAC filtering on your router. If you are, then turn it off, or add your S7’s MAC address. You can find it in Settings > About device > Status, listed under Wi-Fi Mac address.
- Your last resort is to try a factory reset. Back up anything important, and go to
POWER & VOLUME BUTTONS STOP
WORKING :
Some have reported that the power and volume buttons stop working on their Galaxy S7.
Needless to say, this is a pretty major issue if you're affected.
SOLUTIONS:
- As with many of the phone's initial teething problems, a simple reset should solve the issue. That might sound counter-intuitive given the nature of this problem, but it works.
- While the power and volume buttons might appear unresponsive, holding the power and home buttons together should still reset the Galaxy S7. Once your phone restarts, the power and volume buttons should be responsive again.
PROBLEM: OVERHEATING:
f you find that your Galaxy S7 is overheating, there are a number of ways to tackle the problem.
Some users are reporting that their handset is getting too hot when charging. In this case it could simply be down to the fact that you're using the phone while it's charging. In which case, stop doing that.
If, however, the handset is heating up without your intervention, it could all be down to the fast-charge setting. While the Exynos models of the S7 and S7 Edge use Samsung's Adaptive Fast Charging technology, the Snapdragon 820 models use Qualcomm's Quick Charge 2.0 tech. Either way, turning these settings off can reduce the uncomfortable warmth that can build up during charging.
SOLUTIONS:
- To disable quick charging, go to Settings > Battery and turn Fast Cable Charging off. It's enabled by default so chances are, if you haven't turned it off already, this could be the source of your overheating woes.
- If you're experiencing overheating even when not using or charging your phone, it could be down to a particular app. Luckily, the Battery optimiser setting allows you to stop apps from sapping energy when the phone isn't in use. Go to Settings > Battery > Battery Usage > More > Optimise battery usage, and tap 'All Apps'. Doing this will stop apps from working in the background even when you're not using the phone.
- If overheating persists, you can try wiping the cache partition. With your Galaxy S7 turned off, press and hold the Power, Home, and Volume Up buttons together until you see the Samsung logo and then release. This launches the S7’s Android system recovery mode. Tap the Volume Down button to scroll down the list of options and then select ‘Wipe Cache Partition’ by pressing the Power button.
- If all else fails, a factory reset might be in order. If that proves unsuccessful, it's time to return the S7 to Samsung for a replacement.
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